Refund policy 2019

AEU Victorian Branch
Refund/Credit Policy effective 1 January 2019 

The following policy has been adopted by AEU Branch Council regarding credits/refunds of membership dues when members resign or retire:

  1. Members are required to notify the branch in writing of changes to their membership within 28 days of the change occurring. It is preferable for members to advise us in advance of any known change.
     
  2. Where a member does not notify the branch in writing and fees continue to be collected, the member has the capacity to write to the Branch Secretary requesting a refund. The Branch Secretary may authorise a refund to the member of overpaid fees for a period of 28 days, or the period of overpayment, whichever is the lesser.

    Circumstances in which this provision may apply include, but are not limited to:

    a) cancellation of membership (in accordance with Federal Rule 17, resignations must be submitted in writing, either hard copy or electronic forms are accepted)
    b) periods of leave without pay
    c) a reduction in hours of employment
    e) periods of half-pay leave.​​​​​​
     

  3. A member affected by this policy who believes that they have exceptional circumstances (in respect of failure to notify the branch of any change to their membership status) may submit a written case for consideration by Branch Executive.
     
  4. The Branch Secretary will ensure that correspondence to new members of the Branch will include specific reference to this policy.

The best way to ensure that you are paying the correct fee is to let us know when details change. We encourage you to contact the Membership Centre on 03 9417 2822, email [email protected] or update your details via your user dashboard