Troubleshooting steps: Logging in

If you are having difficulty logging in to the AEU website, try these troubleshooting steps. 

1. Check whether you have an online account

Everyone must create a new user account for our website, even if they have been an AEU member for years. If you have not yet created an account, click here to set it up. Make sure you use the same email address associated with your AEU membership. 

2. Clear your browser cookies and cache

Try this only if you have confirmed that you have an online account.
First, identify which browser you are using - this is the program you use to surf the net.

Click here for Chrome instructions
Click here for Internet Explorer instructions
Click here for Safari instructions
Click here for Firefox instructions

3. Reset your password

Click here and we will send you an email with a password reset link. Make sure you check your spam/junk as the email could end up there.